Terms and Conditions
The term "you" refers to the customer. The terms "we" or "us" refers to the storage company and the remover and delivery agent, if these were supplied by us. These terms and conditions may be varied by prior written agreement.
Our offer price - with discount if eligible - is based upon three recent price quotes from local reputable storage companies. We therefore must have a copy of the last invoice before we calculate our discounted price.
Storage for charities, non-profit organisations, legal aid organisations, students, key workers, and OAP's is priced at a 50% discount off the market rate.
General
1. We will not be responsible for any loss or damage caused by us or our employees or our agents in circumstances where there is no breach of legal duty of care owed to you by us or by our employees or agents.
2. Any dispute or claim that either you or we bring will be decided on the basis of the laws of England and Wales by the Courts of England and Wales
3. This agreement shall not create a tenancy or lease or similar arrangement.
4. If you are using our facilities for commercial purposes then we shall not be responsible for loss of profits -direct or indirect - loss of business opportunity, loss of goodwill, loss of contract nor for other economic loss - direct or indirect - arising out of a breach of the agreement.
5. Either you or we may terminate this agreement via this procedure:
a). by giving at least fourteen days' written notice to the other.
b). if we commit a breach of this agreement, which we do not put right within 14 days of you notifying us, then you may terminate this agreement.
c). If you breach this agreement and do not put that breach right within 14 days of us notifying you, then we may terminate this agreement.
6. We may alter our fees at any time. We will give you at least 20 days written notice. You may terminate this agreement without charge at any time before the new fees take effect. All sums payable to us under the agreement will become due immediately upon termination of the agreement unless you have terminated this agreement due to our negligence.
Pick Up
7.We may have to make an additional charge in cases where you have not disclosed your particular circumstances fully. This includes goods that you may want moved and stored but did not mention to us before we gave a quote.
8. If we pick up your goods, an undisclosed obstruction or access to your goods will result in a price adjustment. If you want collection over the weekend or on a public holiday, or at early morning or late night hours an additional charge will also be made. If parking fees or similar charges are made in order to carry out your order you will be liable for these.
9. We will not move items that are stored in a dangerous area.
10. If any complicated disassembly is required and if we can do this safely, we will make an additional charge.
11. Either you or a representative must be present at the collection or removal of the goods. Either you or the representative will also make sure nothing will be either removed or left behind in error.
12. No goods will be left unattended during pick and delivery. Either the customer or representative will be required to sign documents attesting to collection and delivery.
13. We are not liable for loss, damage or expense resulting from delay or any consequential loss including any delay in pickup or delivery. We will not be responsible for any loss or damage caused by us or our employees or our agents in circumstances that are beyond our control.
Duties of Customer
14. In cases where you have purchased insurance from us, the value of the goods to be stored and or removed must be declared.
15. You certify that you have obtained all documents, permits, permission, and licenses required for the storage and, if required, removal of the goods.
16. By using our services, you guarantee that the goods are your own property or that the person(s) who own the goods have given you permission to make this contract.
17. We or our agents will not cover loss, damage or expense due to breakage of glass, marble, china, earthenware, or other articles of a brittle or delicate nature unless the articles are professionally packed by us. If you pack such material you must notify the removers and or storage personnel that it is delicate. In the latter case it is again your risk.
18. An up to date contact address (and email and telephone number) must be on file at all times during the period of storage.
19. We will not store any hazardous or dangerous materials. We will also not store:
a). live animals or plants
b). pornographic material
c). combustible or flammable materials such as gas, paint, petrol, oil or cleaning solvents or compressed gas.
d). firearms, explosives, weapons or ammunition
e). chemicals, radioactive materials, biological agents
f). toxic waste, asbestos or other materials of a potentially dangerous nature
g). any item which emits any fumes, smell or odour
h). any illegal substances (such as illegal drugs), or goods illegally or fraudulently obtained.
i) we will not store cash in any amount
20. If you are unsure you must clarify with us if we can store your goods.
21. We will also not store, unless agreed in writing, items valued over £200 each. This includes:
a). jewellery
b). watches
c). precious stones or metals
d). deeds or financial instruments
e). items requiring a controlled environment
22. If you attempt to store such goods as noted in sections 18 or 20 without notifying us we will require their collection. We will not be liable for any loss, damage or expense arising there from.
23.You will be liable for any claim for damages or costs if a claim is brought against us from a third party.
24. You agree to pay us in advance or the removal or storage period. If you have difficulties you must contact us. You may not withhold any part of the agreed price.
You agree that if there are any sums that are overdue we will charge a daily interest rate of 5% per annum above the base rate of the Bank of England.
25. If you do not pay our fees by the due date then we may charge you our reasonable costs and charges for accepting late payment.
26. We have the right to hold goods (lien) if our fees are not paid.
27. If you do not pay our fees and leave your goods with us, we will dispose of them after 60 working days. Any proceeds from sale will be deducted from your account. You will be liable for any charges, expenses, damages, and legal costs we incur as a result.
28. In the event that any cheque or direct debit is dishonoured, we may charge you for any reasonable costs or losses incurred by us each time the cheque is returned or direct debit is not allowed.
Duties of Storage Company
29. We are responsible for storing your goods. If pick up or delivery is arranged we are responsible for your goods while they are in our control. We will deliver your goods in the same condition that we received them.
30. If your goods are damaged you must make a claim to us at the earliest possible time, and not later than 3 days after delivery. We are not liable unless the damage occurred as a result of negligence or breach of contract.
31. We are also not liable if you pack the goods and the damage is caused by the normal hazards of transport. If there are delicate goods you must ensure they are correctly packaged.
32. Our liability will be based on the cost of repair or replacement of the item. This will be based on the stated value, taking into account the age and condition of the item prior to their loss or damage. There is a limit of £50.00 per item unless other arrangements are made. An item is here defined as the entire contents of a box, package, carton or container (or any other object that is stored by us).
33. We have the right to sub-contract part or all of the work, but if this is the case these terms and conditions will still apply.
Exclusions of liability
34. We are not liable for delays in pickup or delivery if they are not due to our negligence or breach of contract. We are not liable for loss, damage or expense resulting from delay or any consequential loss including any delay in pickup or delivery.
35. We are not liable for loss or damage to your goods as the result of fire or explosion, however these were caused. An Act of God or other event outside our control is also not covered.
36. We are not responsible for normal wear and tear, natural degradation, leakage, evaporation, depreciation, spontaneous combustion, gradual deterioration, inherent vice or any process of cleaning, repairing, or restoring the goods.
37.We are also not responsible for loss, damage or expenses due to mechanical or electrical derangement, oxidization, discoloration, rust, insects, damp, mold, or mildew. We are not responsible for loss, damage or expense due to changes in atmospheric conditions.
38. No employee or agent of ours can be held separately liable for any loss or damage, mis-delivery, errors or omissions under this agreement
