Privacy Policy
Introduction
We at Storefair are serious about customer care. We have a dedicated policy to reassure our customers that we will protect any personal information you give us. That includes information you give us via email, fax or telephone. In this part of the terms and conditions we will tell you
* What information we collect
* How we will use that information
* When we will contact you
* When we can disclose your details to someone else
* How we handle the goods you store with us
We rigidly follow the Data Protection Act 1998, and a link to that Act may be found here. If you are unsure about any point raised in our Privacy Policy please contact us for clarification.
What information we collect
1. By providing us with details of yourself and requesting a price quote, you consent to our collecting and using this information to provide you with an offer and, if you accept our offer, the services you selected.
2. In order to contact you we will need your name, e mail address, postal address, and telephone or mobile number. For security purposes we may also need your place and date of birth, along with your mother’s maiden name.
3. If you nominate someone to act for you this must be done in writing. The same information in point 2 must be supplied. We will not release any information about you, such as personal details and what you are storing with us, to anyone. This includes people with the same family name, unless we are instructed in writing from you we can share information with them.
How we will use that information
4. Because we are providing you with a storage service will reserve the right to contact you regarding your relationship with us. This can be a simple issue such as your current contract for storage coming to an end. Another example is if you have attempted to store something that, according to our terms and conditions, cannot be stored with us. In the latter case we will contact you to make other arrangements for storage.
5. Any information you supply to us via our online form is handled using a secure server. It encrypts information before it is sent. Once the information is with us we have strict security procedures that govern how your information is stored in our office. We make sure that there is no unauthorized access to your information and that we comply with the Data Protection Act 1988.
6. Only authorised employees who are familiar with the proper way of handling information have access to your personal details.
7. We will only hold your personal information for as long as is needed to fulfill our contract. After that your personal details are destroyed.
8. Under the Data Protection Act you may request a copy of the personal information we hold on you. We charge a £10 administrative fee and require two pieces of photo ID. We will use reasonable efforts to supply, correct, amend or delete personal data.
When we can disclose information to someone else
9. We may be required my law to provide information to relevant authorities. For example, if you attempt to store illegal goods with us we will pass on your details to law enforcement authorities.
10. We recognize that some people may feel uncomfortable about providing information. We will not pass on any of your information to direct marketers. We may contact you from time to time regarding other services we can offer you. If you do not want us to contact you regarding new services, please notify us.
11. If we propose to use your personal information for any other purpose not stated here, we will be sure to contact you first. You will be given the opportunity to withdraw your consent.
How we handle the goods you store with us
12. Regarding the contents of your boxes, we will not open the boxes for any reason except for the following.
a) If we have a reasonable suspicion that you are attempting storing something with us that according to our terms and conditions we cannot store. This can include, for example, if there is a fluid leaking from one of your boxes.
b) If we think you are breaking any law of England or Wales we may open your boxes for inspection purposes.
c) If we are ordered by a court to open your boxes.
13. If we open your boxes for a reason outlined in point 12 we will contact you. We will not open your boxes for any other reason. We realize that the goods you store with us may comprise sensitive personal or business information and we respect that.
We reserve the right to alter this privacy policy from time to time. The most recent version appears on this website.